Politique d’expédition

Delivery and Shipping Policy

1. Shipping Methods and Timelines:

  • We offer standard shipping within United Kingdom and international shipping to select countries.
  • Orders are processed and shipped within 1-3 business days unless otherwise stated.
  • Estimated delivery times are as follows:
    • Standard Shipping: 3-5 business days
    • International Shipping: 5-7 business days (depending on the destination)

2. Shipping Rates:

  • Shipping rate for United Kingdom customers start at £3.99
  • International shipping rates start at £4.99 and are calculated at checkout based on the destination and package weight.

3. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your order by entering the provided tracking number on our website or through the designated courier's website.
  • You can also track your order through the app "SHOP" which can be found in the APP Store.

4. Customs and Duties (for International Orders):

  • Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
  • These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
  • We recommend contacting your local customs office for more information on potential fees before placing your order.

5. Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid delays or missdeliveries.
  • We are not responsible for orders shipped to incorrectly provided addresses.
  • Any extra instructions for the courier, please send them to our email at info@mcnext.co.uk, along with your order number. 

6. Delivery Exceptions:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as extreme weather conditions or carrier delays may affect delivery schedules.
  • We appreciate your patience and understanding in such situations.
  • Please ensure to only email us at info@mcnext.co.uk if you have not received your item after 10 days of purchase.

7. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please contact us immediately if you need to modify or cancel your order, and we will do our best to accommodate your request.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided during checkout.
  • If you believe your package has been lost or stolen, please contact the carrier directly to file a claim using the provided tracking number.

9. Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Returns Policy.

10. Contact Us:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at info@mcnext.o.uk.

Note: This Delivery and Shipping Policy is subject to change without notice. Please review this policy regularly for updates.